Kelly O’Donnell

Kelly began her career in higher education on 2001. She has 15 years of experience at public and private institutions. Prior to higher education Kelly spent many years in banking. Kelly has primarily worked in financial aid offices; however, she also has experience working with admissions and registrars offices. She has vast experience in business and project management. Each of her positions has been demanding and ever-changing due to federal and state regulations. Each position included managing projects of all sizes and technical backgrounds. She has assisted with merging multiple computer systems, outlined new policy based on regulatory changes and written many procedures manuals for technical and non-technical staff. She has also streamlined many processes allowing for better use of staff’s time, re-written procedures for each process and trained all staff. Kelly has her Bachelor of Science in Information Technology with a Business Minor, as well as, a Master of Science in Information Technology; both from University of Massachusetts, Lowell.