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 August 11, 2022    .  

We don’t always think of it as such, but most of our interactions with students or their parents are in fact a negotiation, whether it be an appeal for more financial aid, the waiver of a late payment fee or re-grading of an exam. One party is asking the other …

 July 21, 2022    .  

Last month we discussed the pitfalls of insufficient communication between the financial aid office and the academic side of the house in terms of how individual students may be impacted. Another time administrators from both worlds need to be on the same page …

 July 6, 2022    .  

Whether you work in financial aid or student billing, you dread the calls that come this time of year. They start, “I just got my bill and I don’t know how I’m going to pay it because…” What follows the ‘because’ may spur you to use your professional judgement …

 June 22, 2022    .  

The CARES Act of March 2020 provided funding to institutions to help students directly, but also to help institutions manage the combination of new expenses for distance learning and those caused by the reduction in enrollment. Then, in April 2021 the Departme …

 June 15, 2022    .  

On April 29, 2022, the Department of Education (ED) announced it would extend the temporary guidance regarding Professional Judgement (PJ) by Financial Aid Administrators originally issued in April 2020 and updated several times since. For those new to the Fin …

 June 7, 2022    .  

You don’t have to be in the Financial Aid Office very long to experience a situation where you wished you had a chance to counsel a student before they made an academic decision that created a financial challenge. Students often have challenges that impact the …

 June 1, 2022    .  

Effective May 18, 2022, Federal Student Aid (FSA) extended the waiver of certain verification requirements for the 2022-2023 award year in an effort to reduce barriers to receiving financial aid experienced by many students. The good news is that this is nothi …

 May 17, 2022    .  

Spring is in the air. Admissions is counting deposits for new students, graduation is just around the corner and for many Financial Aid administrators, it’s also the time of year to start planning for your annual audit. There’s nothing more intimidating than a …

 May 4, 2022    .  

On April 19th, the Department of Education (ED) announced sweeping changes to ensure federal student loan borrowers receive proper counseling and, when eligible, loan forgiveness. The ED projects more than 3.6 million borrowers will benefit from these changes …

 April 15, 2022    .  

In our recent blogs, we discussed why institutions should participate in the Incorrect Data Challenge process. We’ll wrap up this series with some things to consider after your challenges have been submitted. Although it may be tempting to put this process beh …

 April 5, 2022    .  

On March 24, 2022, the Department of Education, signed by Richard Cordray, Chief Operating officer of Federal Student Aid, released the Pell grant payment charts for the 2022-2023 award year via a Dear Colleague Letter. Each year, HEAG monitors the Pell grant …

 March 31, 2022    .  

In What’s the Big Deal with Draft CDR? we discussed the benefits of having a low CDR (and the ramifications of having a high one!), as well as how participating in this annual review can help your alumni. Remember, the Federal Fiscal Year 2019 (FFY19) cohort i …

 March 1, 2022    .  

Federal Student Aid issued three important communications at the end of January 2022 that we wanted to bring to your attention. On January 20, 2022 in its Dear Colleague letter, FSA informed institutions of their ability to use information provided in the Free …

 February 23, 2022    .  

It will be a few weeks before we expect to see the Electronic Announcement regarding the FY2019 draft cohort default rate (CDR). The CDR includes students who borrowed Direct Loans at your institution and entered repayment between October 1, 2018, and Septembe …

 January 24, 2022    .  

If there ever was a real-world example of why we must be need analysis experts and super sleuths — this is it! We first heard about this issue in a March 2021 Electronic Announcement after several financial aid administrators questioned the accuracy of the dat …

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