Blog
Twitter Recap – April 19, 2017-May 19, 2017
We share industry news and stories on Twitter throughout the week at @HEAG_INC. Here is a recap of our most recent tweets, focusing on topics of Title IV ...
Tech Talk Corner – Assessing Technology Needs
Technology in financial aid affects several metrics within your office. It can affect touches of a student’s file, it can affect time to complete verification, but ...
7 Principles of Great Customer Service
As I previously mentioned, customer service is in the eye of the beholder. That means as an employee, you may believe you provided great service to ...
Gainful Employment Dates Pushed Back for Eligible Schools and Programs
Submitting GE Schools which have eligible programs, usually considered “career training,” that are required to report gainful employment (GE) information got some unexpected news on March 6th. The original ...
Rhonda Smith Joins HEAG’s Financial Aid Consulting Staff
Please join us in welcoming Rhonda L. Smith to HEAG's team of financial aid consultants. Rhonda has 23 years of experience in the higher education industry. ...
HEAG’s Annual Staff Training
On Tuesday, January 31st, 2017, the Higher Education Assistance Group held their annual training session for consultants and directors. It was an informative day with topics ...
HEAG is pleased to announce the following additions to our consultant team
HEAG - Growing to Serve You Eileen Tucker joined HEAG in February after having served 22 years at Saint Joseph’s University in Philadelphia. She started out ...
Assisting Students Through the IRS DRT Outage
IRS Data Retrieval Tool Nationwide, college financial aid offices and their students are being impacted by the current outage of the IRS Data Retrieval Tool. The ...
HEAG’s Spring 2017 Newsletter Is Here
HEAG's Spring 2017 Newsletter for financial aid professionals is here! This issue includes: HEAG's Consultants Share Their Favorite Commencement Memories HEAG ~ Growing to Serve You ...
April Is Financial Literacy Month: Community College Watch
Resources for Financial Aid Offices With recent reports highlighting the struggles community college students face to make ends meet, financial literacy is critical for our students, our ...