The federal work-study program was implemented nearly 55 years ago as part of the campus-based aid program where the Department of Education (ED) provides colleges with a lump sum to distribute to students who meet the rather broad eligibility criteria. … Read more »
Is your school providing great service? Part 2
In part one of this series, I talked about asking your customers, the students, for feedback on the level of service you were providing. In part two, I’ll give some ideas to help you improve your customer service levels.
How … Read more »
Is your school providing great service? Part 1
Ask the Students
Instinctively, you may want to answer “yes” to that question. You are a college president, supervisor, or director that wants your students to be taken care of. You have mentioned it several times in staff meetings. You … Read more »