People often ask me, “what’s it like to be a financial aid consultant”? This is not an easy question to 
answer because the position is constantly changing. It’s a job that is prone to be unpredictable; I may not know … Read more »
Is your school providing great service? Part 2
In part one of this series, I talked about asking your customers, the students, for feedback on the level of service you were providing. In part two, I’ll give some ideas to help you improve your customer service levels.
How … Read more »
Is your school providing great service? Part 1
Ask the Students
Instinctively, you may want to answer “yes” to that question. You are a college president, supervisor, or director that wants your students to be taken care of. You have mentioned it several times in staff meetings. You … Read more »