Charlena Drayton has over 10 years of Financial Aid experience. She started on this path as a Student Finance Coordinator/Financial Planner at Virginia College, moving on to increase and broaden her knowledge at the Prince Institute and Independence University. She takes pride in providing excellent customer service and explaining the complex financial aid process to students and their families so they understand.
As a Financial Aid specialist, Charlena’s experience includes Title IV programs, packaging/repacks, R2T4, stipend requests, and yearly file reviews with the Department of Education. She is knowledgeable of eligibility limits and federal and state compliance rules and regulations. Her experience at several universities has equipped her to work in various software packages including Campus Vue, Campus Nexus, FAME, AR Manager, Salesforce and Five 9.
Charlena has trained incoming staff and is comfortable working with students both remotely and in-person. She works efficiently, exceeding monthly quota standards and has experience in collections of installment payments as well as posting funds on student’s ledger cards. In addition, she has supervised accounts payable/receivable and bank reconcilements.
Charlena holds both an Associate of Science degree in Business Administration from Ashford University, and a Bachelor of Science in Business Management from Troy State University of Montgomery, Alabama.