Our Team

Samuel began his financial aid administration career in 1988 as Director of Financial Aid at DeKalb Technical College, Clarkston Georgia (now Georgia Piedmont Technical College). After completing seven years at DeKalb Technical College, he accepted employment as Director of Financial Aid at Faulkner State Community College, Bay Minette Alabama (now Coastal Alabama Community College) in 1996. 14 years later, he accepted employment as Manager of Financial Aid at Bishop State Community College, Mobile Alabama.

Tamyka (Tammy) Abercrombie is a dedicated Financial Aid Professional with 20 years of experience delivering outstanding service to students. She began her career as an Enrollment/ Registrar Specialist working in the private, not-for-profit sector. In 2001, she moved into the financial aid department as a Loan Coordinator for Federal Stafford and Private Loans and ultimately climbed the ladder to become the Director of Student Financial Aid. She has worked at private, non-profit colleges, as well as a hospital-based RN diploma program.

Olker Alva has extensive experience in all areas of Student Financial Services, including Director of Financial Aid, Director of Student Accounts, Director of Veteran Services, Central Processing Specialist, and Financial Aid Administrator. In addition to having an MBA and an MSE, he has in-depth knowledge of what it takes for an institution to remain compliant, increase enrollments, and achieve success. Olker’s expertise includes Best Practices, Programmatic Accreditation, State and Federal Aid, Veteran Administration, Recruiting, Onboarding, ...

Danielle Basile is a dedicated Financial Aid Professional with 18 years of experience delivering outstanding service to students. She began her financial aid career in 2002 as a Financial Aid Counselor and has worked her way up to serving as a Vice President of Financial Aid. Through these various roles and professional opportunities, Danielle has gained a unique technical and organizational knowledge of student financial aid programs working in multiple term structures including standard academic year, non- standard terms, and clock hours.

Danielle has worked in higher education for the past 17 years in academic advising and financial aid advising roles. Danielle is a native New Englander who graduated from Mount Ida College with a bachelor’s degree in Communications and is currently pursuing a master’s degree in Higher Education – Student Affairs. She has been working directly with students in a financial aid advisory capacity for the last two years with specialized training in the re-entry process, the AR review, and the R2T4 calculations and packaging. Using her academic and f...

Simona Brinson has 19 years of experience in the administration of federal student aid across diverse academic institutions. She has extensive experience in optimizing organizational effectiveness and building strong relationships. Throughout her career, she has served in a variety of roles, including Financial Aid Advisor, Quality Assurance Specialist, Bursar, and Trainer, as well as Account Manager, where she led teams to deliver exceptional customer service to clients.

Simona brings a wealth of experience and knowledge to her role. He...

Keturah has thirty years of experience in Higher Education. She holds a bachelor’s and master’s degree in Human Resource Management. She started her career in Higher Education at Howard University. While at Howard, she worked as a phone operator, data entry clerk and a Financial Aid counselor. After leaving Howard University she worked with for-profit education, State/Private universities as well as Community Colleges.

Keturah has twenty years of experience processing federal verification following the compliance guidelines set forth by ...

Jay is a highly experienced Financial Aid professional and Revenue Data Scientist with over fifteen years of experience in the field. He holds a Master of Education from Loyola Marymount University and a Master of Data Science from Eastern University. Throughout his career, Jay has been instrumental in creating, implementing, and leading financial aid projects in various academic institutions while leveraging his data science expertise to drive revenue growth.

As a revenue data scientist, Jay has employed advanced analytical techniques to un...

Michael Campbell began his work in higher education as a graduate assistant in 1988 at Northwestern University. Since earning a PhD in 1994, he has worked almost exclusively in financial aid, but has also served as Director of Graduate Admissions, Interim Dean, and Vice President of Compliance. He has earned all 17 credentials from NASFAA-U, has served as an adjunct instructor for NASFAA-U, and was a member of several NASFAA committees working on the Certified Financial Aid Administrator program.

Jessica Cintron is a dedicated Financial Aid professional with over thirteen years’ experience working in higher education. She holds a bachelor’s degree in business administration. She started her financial aid career as a Financial Aid Assistant and moved her way up to a Financial Aid Manager where she acquired a variety of skills and experience.

Her experience includes all aspects of compliance and administration of Federal Direct and private loans, particularly awarding, disbursement, verification, R2T4, SAP and reconciliation. Her e...

Heather has over fifteen years’ experience in the financial aid field. She has always wanted to make a difference in the world and has grown a passion for helping student achieve their educational goals, especially when it may be a student’s last chance to go to school. She started as a financial customer service officer, helping counselors assist students for Jackson State University.

Her love for the industry grew as she became a student finance specialist in the bursar’s office. Shortly thereafter, she was promoted to the position of asso...

Shaundia is an esteemed financial aid professional with over 18 years in higher education experience, working at both private and public institutions. She began her career in 2003 as a Federal Work Study student, working her way up to a financial aid administrator after earning her Associates degree in Business Administration. Shaundia later earned her Bachelors’ degree in Business Administration Management while being promoted to various leadership positions as an Assistant director, Associate director and Director of financial aid.

Lititia Cooley, known to her colleagues as “Tia”, has been working in financial aid for over 20 years. She was introduced to the world of financial aid after attending an information session while temping at Chubb Computers Service. Right away she knew financial aid would be a good fit for her and shortly after, she started her career as a Financial Aid Administrator for The Chubb Institute.

Tracy Craven is an accomplished financial aid executive with over 20 years of experience in the field. Tracy holds a BS in Communication, and a Masters in Organizational Management from Regis University. Having worked in both the private and public education sector her entire career, she is an expert in all aspects of being compliant with Title IV along with submitting new program approvals and updates in e-Application when necessary.

Jabari Cummings is a Financial Aid professional with 14 years in the industry. From a Scholarships and Grants Coordinator, to FA Counselor, to Assistant Director duties, his roles and knowledge in this field have evolved and adapted with the changes in the FA environment. Jabari recently spent 5 years as a Financial Aid Consultant with various consulting agencies performing an array of different tasks, based on the needs of the particular clients.

Beth Davenport has 25 years of experience in the administration of federal student aid, working at both private non-profit and proprietary schools. Her career began as a Financial Aid Counselor and she has more than 16 years of experience as a director. She has extensive knowledge of Title IV regulation. Beth has experience working with undergraduate and graduate students, modular programs, verification, awarding, disbursements, R2T4, SAP, campus-based programs, professional judgment appeals, and compliance and administration of federal, instit...

Charlena Drayton has over 10 years of Financial Aid experience. She started on this path as a Student Finance Coordinator/Financial Planner at Virginia College, moving on to increase and broaden her knowledge at the Prince Institute and Independence University. She takes pride in providing excellent customer service and explaining the complex financial aid process to students and their families so they understand.

Karen Emmer has over 25 years of experience as a Financial Director. She is currently the Director of Financial Aid at Cochise College Sierra Vista, Arizona. In her role, she oversees six campuses and supervises over ten employees. Her extensive experience includes working with all departments, including Admissions & Records, Advising, Campus Police, Counseling Department, Veteran Services, faculty, Student Activity and Services, in order to facilitate change. Karen has facilitated workshops and meetings with department heads, deans, and the pre...

Jeff Engle is a Financial Aid professional with over twelve years of experience in higher education. He received a Bachelor of Arts in Communications from Wilmington College (Ohio) and a Bachelor of Science in Accounting from Liberty University. He began his career as a Financial Aid Advisor specializing in awarding and disbursement of Federal Direct and private student loans as well as coordinating the college’s default management plan.

Brenda Gamboa, Financial Aid Officer/Counselor, was born and raised in Southern California. She graduated from California State University Fullerton, majoring in child and adolescent studies. She has been involved in higher education for 10 years, and her experience ranges from private colleges, vocational, to four-year public universities.

Brenda started her career as a Student Default Prevention Analyst, then soon after became a Financial Aid Officer/Counselor. Brenda has experience with several software platforms including CampusVue, Sain...

Crystal Gary (Crys) is known for her robust laugh and contagious smile. Her laughter and smile helped her colleagues get through the long days and nights of processing financial aid during peak times.

Crys has over twelve years of higher education experience. She began her career as a Financial Aid Clerk and progressed to a Financial Aid Specialist. Specifically, Crys was responsible for verifications, processing students’ eligibility with federal and state programs such as PELL, SEOG, Federal Work-study, Tennessee Promise, SAP, packaging st...

Janice Garza has over 20 years of experience in the financial aid office, beginning this journey as a student worker. Over the years, she has held various positions such as an advisor, financial literacy technician, loan advisor, associate director, quality assurance manager, and most recently the executive director of financial aid. She has worked at community colleges and four- year public universities where she has gained an extensive background in Title IV regulations. Her wide-range experiences include creating/implementing policies and pr...

Dorothy Gilliard is the Principal Consultant for FASNA LLC – Financial Aid Service and Need Analysis. FASNA LLC provides services to postsecondary institutions and individual families navigating through the college financial aid process. Previously she was employed for 20 years as the Vice President of Student Financial Services for the Lincoln Education Group, a National Education company that operated 43 trade and technical schools throughout the U.S. Prior to that she was Vice President of Education Finance for First Fidelity Bank, now known...

Karen Gomez is a higher education professional with over 10 years of Financial Aid experience. She earned a bachelor’s degree in Psychology from Kean University and a master’s degree in Higher Education and Student Affairs from Seton Hall University. Throughout her career, she has served as a Financial Aid Counselor, Assistant Director of Financial Aid, and most currently the Associate Director of Student Financial Services.

She has enjoyed working in student financial aid for many years in both two-year and four-year public and private inst...

DeJanae’ (known by her peers and students as DeJa), began her career in Financial Aid two years after graduating from Jackson State University. Her superior customer service skills along with her dedication to learn as well as adhere by ED rules and regulations; quickly catapulted her into a leadership role within the for-profit institution. Her instant success in the field encouraged her to continue her education. Shortly after, DeJa graduated from Belhaven University with a master’s degree in Public Administration; the MPA program educated he...

Ashlie Greene is a higher education professional with over 21 years of Financial Aid experience. She earned a Bachelor’s Degree in Political Science from the University of California San Diego and a Master’s Degree in Business Administration from National University. She is an active member of NASFAA earning her FAAC® Certified Financial Aid Administrator designation, in addition to numerous other credentials.

Throughout her career, she has served as a Financial Aid Counselor, Assistant Director, Associate Director and most currently the Dir...

Angelina has worked in the financial aid industry since 2009, beginning as a Financial Aid Specialist and rising to the Director of Financial Aid role. She has a passion for compliance and quality assurance while providing superior customer service. She is a results-oriented self-starter whose drive and sense of urgency are tempered and disciplined by her concern for the accuracy and quality of her work.

Angie Harlow has 20 years of experience in higher education.  She began her financial aid career in 2001 as an Admissions and Financial Aid Administrative Assistant at Reinhardt University.   She then spent the next nine years climbing the ladder to ultimately become the Director of Student Financial Aid.  While working at Reinhardt University, she completed her Associates and Bachelors degrees in Business Administration.  She was also a member of NASFAA and GASFAA.

Angie possesses extensive knowledge with PowerFAIDS and Jenzabar utilized in...

Andrew has over 12 years of student financial aid experience. He maintains his Financial Aid Administrator Certified (FAAC) status granted by the National Association of Student Financial Aid Administrators. Mr. Harvey is the Financial Aid Director at Garrett College in western Maryland where he rose through the ranks of the financial aid office. During his tenure at Garrett, Mr. Harvey implemented both the PowerFAIDS system and Jenzabar systems from Regent and CampusCafe respectively.

Andrew is experienced with several financial aid softwar...

Erica began working in Financial Aid in 1994.  She has held several executive level positions in higher education including Dean, Provost, and Vice President with oversight of financial aid, accreditation, admissions, registration, enrollment management, curriculum, and compliance.  She has successfully led colleges through accreditation reaffirmations and compliance audits.

She is well versed in the administration of Title IV Student Financial Aid Programs and she has helped colleges resolve very complex situations related to financial aid ...

Darryl is a resolute and dedicated higher education professional whose career includes over 23 years of service in various student financial aid and enrollment management positions at various institutions. In addition to Bachelors and Master’s degrees in Mathematics; Darryl also holds an MBA and Doctorate in Education. He began his career as a student loan default manager and has progressed with positional titles such as associate director, director, executive director, associate vice president and vice president. This includes serving at priva...

Emily is currently serving as Director of Financial Aid at Richmond Community College. As a Financial Aid Technician, she began her career in higher education in 2010. Over the course of her career, she has worked her way up to the level of Assistant Director and then Director of Financial Aid. Emily has worked in Datatel Colleague since 2010 and recently joined Banner. She obtained her FAAC certification in 2023 and is also a Veteran Certifying Official.

Emily has been a member of the North Carolina Association of Student Financial Aid Admi...

Emmie Joyce is a dedicated Financial Aid Professional with over 11 years of experience delivering outstanding customer service to students and parents. She found her passion working in financial aid during her management trainee position working in the private, for-profit sector. From there, she began working at Widener University as a Financial Aid Counselor and has worked her way up to Sr. Associate Director of Financial Aid. She has worked at private, non-profit traditional colleges, as well as health professions college including a medical ...

Colleen Klinefelter has been in the financial aid field for 8 years. She began working in financial aid in 2014 with Pennsylvania Higher Education Assistance Agency (PHEAA) as a loan counselor where she become well versed in repayment options, Pennsylvania grant programs, and title IV regulation and processes. She has since worked at multiple higher education institutions, as both financial aid counselor and financial aid specialist. In 2022, Colleen was named a Marquis Who’s Who in America Biographee.

Having worked at both private non-for p...

AnnMarie Kuchenreuther is a Higher Education Professional with over 10 years of extensive experience in financial aid, counseling parents and students on how to fund their education. She is a compassionate leader and self-starter. She has a passion for helping students, parents and staff understand the financial aid process and training financial aid professionals on current federal student aid regulations, state programs and scholarships and institutional policy. AnnMarie began her career in financial aid at a 4-year state college in 2012 as a...

Jazmin Martin, known to her colleagues as “Jazzy”, is a Higher Education professional with 10 years of financial aid experience. She has been a noteworthy leader in a Financial Aid space. After receiving her Bachelor’s degree in Higher Education, her Financial Aid career began. As she continued to pursue her Master’s degree in Higher Education, her career in financial aid also catapulted and led her to the Director of Financial aid role.

She is well versed in administering student financial aid. She has been involved in the development, admi...

Daniel began his career in Financial Aid in 2015 working as a Financial Aid Advisor, and his innate curiosity and sincere care for students have propelled him to a variety of leadership roles in financial aid since. Continuously seeking hands-on experience, Daniel has had supervision roles over a multiplicity of programs, including verification, private and public loan certifications, special circumstance appeal processing, being the liaison for residence life and study abroad budget adjustments, outside scholarships, tuition benefit, NCAA Divi...

Sharetta McKenzie is a distinguished executive professional with over twenty-five years of experience in the higher education industry. Her remarkable career has been marked by her exceptional ability to foster growth, drive profitability, and consistently achieve high-level results while upholding an unwavering commitment to delivering exemplary customer service. She is recognized as a dynamic and innovative leader who thrives as a strategic thought partner and trusted advisor to executive teams.

Sharetta’s extensive expertise spans a range...

With over 25 years of experience, Robert Merino is an accomplished financial aid executive. After starting as a student assistant, he worked his way up to becoming a bookkeeper for the Financial Aid department. As he gained experience, he was promoted to the position of Financial Aid Counselor, Associate Director, Director, and Dean of Financial Aid. He has led significant organizational and system changes to comply with regulatory requirements. In addition, he has experience working with program reviews.

Robert possesses advanced technical ...

Deven Messner began his Financial Aid Career in 2017. He started by working directly with Customer Service at Kutztown University then transitioned into processing direct and private loans. Deven quickly grew in the Financial Aid field by becoming a financial aid counselor at Arcadia University and then being promoted to an Assistant Director at West Chester University. He has experience working at private, public, and community colleges. Deven loves assisting students and families through the Financial Aid Process and helping them secure the m...

Candace Miles is a dedicated Financial Aid Professional with 13 years of experience delivering exceptional service to students. Candace is a Chicago native; she earned her Bachelor of Science Degree in Career & Organizational Studies and a Master’s Degree in Family Consumer Science at Eastern Illinois University.

Craig has been working in the field of financial aid since 1999 and has been employed by community colleges, public universities, and private liberal arts colleges. He earned a Master of Education degree from the University of Massachusetts, Lowell in 2006.

Among his responsibilities as a financial aid officer are review and verification of files, grant and loan administration, reconciliation, R2T4 processing, Satisfactory Academic Progress reporting, and writing reports for numerous surveys and data requests, including FISAP and CDS, the US...

Kianna began her career in Financial Aid, in 2017. Her education includes a master of business in administration finance. After beginning her career as a Financial Aid Advisor, She was promoted to Student Finance Analyst II and Financial Aid Consultant.. She retained her NASFAA Credential for Application Process and continues to collect her other NASFAA credentials.

Kianna has experience with awarding and originations, verification and c-code clearance, professional judgment review, and implementing policies and procedures. 

Yariela Perez started her financial aid career in 2004 as a Financial Aid Advisor and worked her way up to the Director role. She has 15 years of experience in the higher education industry and worked with financial aid, bursar and registrar offices; from student eligibility to state and federal compliance projects.

John is a highly experienced financial aid professional with over 20 years of experience in higher education enrollment management. His career began at Olivet Nazarene University’s Admissions Center, followed by serving as the Director of Financial Aid at Kankakee Community College. John’s leadership skills and strong work ethic allowed him to streamline processes and significantly reduce processing times for financial aid packages.

Currently, John serves as the Executive Director of Financial Aid/Scholarships & Registration at Governors Stat...

Fargeleh began her higher education career in 2007 at Strayer University and has subsequently worked at Morgan State University, Laureate Education Inc, (Walden University, Kendall College, and University of St. Augustine), and Coppin State University. Fargeleh holds a Bachelor’s and master’s in business and a Master of Education with a concentration in Adult Learning from Strayer University.

Manager. Her experiences include, but are not limited to Title IV Processing, State Grants and Scholarships, Customer Service, Technical Support, Train...

Tallya Reaux is the Director of Financial Aid Operations at the University of Texas at San Antonio. With over 15 years of experience in financial aid and higher education, she has a wide range of expertise. During her previous positions, Tallya gained hands-on experience in financial aid and was able to apply analytical, technical, and customer service skills.

She is passionate about financial aid and higher education with a focus on providing excellent customer service. She has experience with PeopleSoft and Banner as well as federal system...

Phyllis has been working in the financial aid industry since 2008 for a small private college in Buffalo, New York. Previously, she served in HSBC bank’s education loan department for 13 years, servicing FFELP loans and supervising the telephone support center for quality assurance. During her career, she has held a variety of financial aid positions, including Financial Aid Technician, Financial Aid Counselor, and Assistant Director of Financial Aid.

She is experienced in federal verification, satisfactory academic progress (SAP), award pac...

Clara Rosas has over eight years of experience delivering outstanding service to students and parents. She began her financial aid career in 2010 as Student Loan Default Prevention Specialist and later to a Student Financial Aid Advisor.

Roxanne Seymour has been a member of the financial aid industry for the past 22 years. She began her career as a Financial Aid Counselor at a small, two-year non-profit college, worked as an Operations Analyst at a large non-profit university and is currently employed as an Associate Director of Financial Aid at a health sciences institution.

Heather is a highly experience financial aid professional with over 20 years of experience in higher education enrollment management. During the past year, she has served as front line customer service to the Vice President of Enrollment Management. The various roles have given her a wide range of experience in not only financial aid policy and procedures, to programming automation, and even has experience in the servicing of loans, they also allow her to understand how all the offices need to work together to create the strongest teams to be s...

Jennifer has 20 plus years experience in higher education at for-profit, non-profit and municipal colleges, ranging in budgets from $10 – $50+ million revenues. With extensive experience in budgeting, forecasting, financial reporting, strategic planning, cash management, reconciliation, Jennifer can bring assistance to long and short term operational projects.

Lynsey Shipman has worked in financial aid for twenty-three years, beginning in 1997 with a 3rd party financial aid processing servicer. She gained experience working on federal verification, cash management, R2T4 and Cost of Attendance budgets.

Avena has extensive experience in financial aid as well as a solid background in information technology. In addition to her bachelor’s degree in information technology, Avena holds a master’s degree in business administration. She has worked in the community college sector for over twenty-eight years. She has held several financial aid positions throughout her career, including Financial Aid Evaluator, Financial Aid Technician, Director of Financial Aid, and currently Dean of Financial Aid and Registration Services.

Avena has over 11 years’ ...

Traci Singleton worked in higher education for 26 years serving undergraduate, graduate and health professional students. She started in Financial Aid as an Administrative Specialist at The Medical University of SC and ended her career as an Associate Director of Financial Aid and Scholarships at The Citadel Military College of SC.

Over the years she performed the following duties: reviewed & processed SAP appeals, completed verification & professional judgements for students; determined eligibility and certified computer-generated application...

Dr. Reba Smith has over 30 years’ experience overseeing financial aid operations and compliance matters in institutions of higher education. Her experience includes serving as the Chief Compliance Officer, VP of Compliance and Financial Aid, Regional Financial Aid Director, Corporate Director of Financial Aid, and Director of Student Financial Operations; and she has also a U.S. Army veteran.

She is highly proficient in policy and procedure development, internal auditing, R2T4, SAP, verification, Title IV Funds reconciliation and close out, ...

Jackie Smith joined HEAG in December, 2022 and has worked in Financial Aid for over 15 years. She has two Bachelor Degrees from Columbia Southern University; one in Healthcare and the other in Business Administration. She started her career at Fayetteville Technical Community College as a Records Clerk and moved her way up to a Default Management Counselor for the Financial Aid Department and Student Services Department.

She later transitioned to Fayetteville State University, where she was a Coordinator and oversaw three Department of Educa...

Awaionica has over 10 years of Financial Aid experience in both two-year and four-year public institutions along with four-year private institutions. As a consultant, she supports financial aid offices across the country. She provides Interim Staffing, Consulting and Assessment services to improve business processes strengthen compliance efforts and enhance student satisfaction.

Her previous experience includes Delgado Community College’s Answer Center. The Answer Center is a one stop shop that provides Financial Aid, Admissions, and Registr...

Kala D. Smith is a higher education professional with 17 years of experience. She provides outstanding service at all levels of an institution of higher education. She takes great pride in administering all things related to Financial Aid, Student Accounts, facilitating/developing better business practices, and building positive working relationships.

Kala brings plenty of know-how, and experience necessary to provide strong collaborative leadership during times of transition.

Rhonda has 23 years of experience in the higher education industry. She started her career as an academic advisor and moved into financial aid in 2003. Starting as a financial aid coordinator, Rhonda has served in many roles within financial aid offices, including Director of Financial Aid and Corporate Director of Student Finance.

Deborah is a native of Baltimore, Maryland, and received her Bachelor’s degree in Psychology and Master’s degree in Administrative Management from Bowie State University, the oldest historically black university in Maryland and one of the oldest in the country. Her career began in higher education over 35 years ago as a College Work-Study Student.

Jason Taylor has worked in the financial aid profession for 30+ years. Jason began his experience in the higher education setting as a work study student at Rutgers University. His passion for student service and campus compliance issues began then. After a few years’ service at Educational Testing Service (ETS) as a customer service and administrative assistant in the Educational Records Bureau of the Graduate Record Examinations Program (GRE), he was appointed as an Assistant Director of Financial Aid at Mercer County Community College. Due t...

Vanessa Thompson is a financial aid professional with over six years of experience in a variety of roles, including counselor and director positions in financial aid. She has extensive experience in a wide range of areas, including Federal Verifications, Satisfactory Academic Progress, Title IV Disbursement and Reconciliation, Private Loans, Policies and Procedures, Comment Code Resolutions, Packaging, Federal and State Audits, Return to Title IV Calculations and File Reviews.

Throughout Vanessa’s career in financial aid, she has utilized El...

Jim Trimboli has been working in the financial aid industry for 25 years, 20 of which have been spent in the position of Director of Financial Aid at Niagara County Community College in Sanborn, New York. Additionally, he has served as interim Director of Admissions. A graduate of Bryant & Stratton Business College, Medaille College, and Buffalo State College, he holds an Associate’s Degree in Business Management, as well as a Bachelor’s Degree in Business Resource Development.

He is also a published author as cited by his work in his 2015 bo...

Kathryn Tuman has been working in financial aid for 25 years. Prior to becoming a consultant Kathryn was the Executive Director of Financial Aid at Columbia University serving Columbia College and Columbia Engineering. She has worked in a variety of positions including leadership roles in financial aid offices at several NYC area schools. She has experience working with traditional and nontraditional undergraduate, graduate, and professional students.

Kathryn has strong user knowledge in softwares including PowerFAIDS and Banner as well expe...

Nayamka (Naya) Ward’s career as a financial aid professional spans almost 20 years. She began as a Financial Aid Advisor in 2004 and advanced to a Director of Financial Aid. Naya’s comprehensive experience in higher education administration has given her a hybrid-type of approach to financial aid that compliments other departments: admissions, academics, student affairs, and business office.

Loriann Weiss has dedicated her career in Financial Aid and Student Services for over 30 years. She holds a Bachelor’s degree and Master’s degree in Education with a Specialization in Enrollment Management for Higher Education. Her education and experience include working as a Director of Financial Aid, Director of Student Central and Regional Director of Financial Aid in both the private and public college sectors. Loriann is student centric driven and ensures that the student experience is of high priority.

She manages staff with the utmos...

Sharon Whitfield is a financial aid professional with over 20 years of experience in higher education. She has worked in various roles such as a Financial Aid Advisor, Student Accounts Manager, Director of Financial Aid, and a Remote Compliance Specialist. She specializes in compliance, awarding, verification, file review, professional judgement and conflicting information. She has institutional system knowledge with CampusVUE/CampusNexus, Anthology and Broadleaf.

Sharon has spent several years in sr. leadership where she worked closely acro...

BrySondra is higher education professional with nearly 15 years of experience in financial aid, enrollment management, university operations and compliance. Starting her career as a work study student BrySondra has held various roles including Director of Financial Aid & Chief of Staff to the Chief Operating Officer.

BrySondra’s experience includes system implementation of Powerfaids, Title IV reconciliation, FISAP & IPEDS Reporting, FADS state reporting, Satisfactory Academic Progress & state & federal audits . She has system experience in Powe...

William Womack (Will) has worked in the higher education industry in various roles for over 30 years. In addition to a Bachelor of Arts degree, Will has earned a Master of Arts from Wheaton College and an MBA from West Virginia University. He started working in financial aid at Shepherd College and later took on the role of implementing Banner Financial Aid software at The George Washington University where he eventually became the Associate Director of Enrollment Management. While there, he oversaw the systems operation for both Admissions and...