Blog
7 Principles of Great Customer Service
As I previously mentioned, customer service is in the eye of the beholder. That means as an employee, you may believe you provided great service to ...
Gainful Employment Dates Pushed Back for Eligible Schools and Programs
Submitting GE Schools which have eligible programs, usually considered “career training,” that are required to report gainful employment (GE) information got some unexpected news on March 6th. The original ...
Rhonda Smith Joins HEAG’s Financial Aid Consulting Staff
Please join us in welcoming Rhonda L. Smith to HEAG's team of financial aid consultants. Rhonda has 23 years of experience in the higher education industry. ...
HEAG’s Annual Staff Training
On Tuesday, January 31st, 2017, the Higher Education Assistance Group held their annual training session for consultants and directors. It was an informative day with topics ...
HEAG is pleased to announce the following additions to our consultant team
HEAG - Growing to Serve You Eileen Tucker joined HEAG in February after having served 22 years at Saint Joseph’s University in Philadelphia. She started out ...
Assisting Students Through the IRS DRT Outage
IRS Data Retrieval Tool Nationwide, college financial aid offices and their students are being impacted by the current outage of the IRS Data Retrieval Tool. The ...
HEAG’s Spring 2017 Newsletter Is Here
HEAG's Spring 2017 Newsletter for financial aid professionals is here! This issue includes: HEAG's Consultants Share Their Favorite Commencement Memories HEAG ~ Growing to Serve You ...
April Is Financial Literacy Month: Community College Watch
Resources for Financial Aid Offices With recent reports highlighting the struggles community college students face to make ends meet, financial literacy is critical for our students, our ...
Community College Watch – Latest News
In case you missed it, here are some recent community college related articles that we have been reading: A list of the 2017 Awards of Excellence ...
Is your school providing great service? Part 2
In part one of this series, I talked about asking your customers, the students, for feedback on the level of service you were providing. In part ...