Our Process

HEAG is a nationally recognized consulting firm for Title IV financial aid administration

The HEAG mission is to provide expert guidance and support to educational institutions in the efficient and compliant administration of Title IV student financial aid programs.

Our Core Values are compliance, excellence, compassion, integrity and continuous improvement.

The HEAG difference is Quality, Innovation and Consistency.

Quality

HEAG has an industry leading Quality Assurance process to ensure your satisfaction with our service.

Deep Discovery

From your very first conversation with HEAG, you’ll be speaking with seasoned aid administrators who can conduct a detailed needs analysis on your individual project or problem. We have the experience and skillset to understand your staffing issues, compliance, or leadership needs.

QA Testing

HEAG performs QA on contracted activities performed by HEAG consultants on behalf of the firm’s clients. The goal is to ensure that all work performed is compliant with all Title IV regulations, as well as institutional requirements and industry best practices.

Frequent Check-ins

HEAG staff will conduct regular check-ins with you and with your assigned consulting team to ensure that we continue to provide quality service. We will review the entire scope of work to make sure all tasks are completed, and to see if any additional needs or issues have been identified.

Innovation

HEAG strives to be a consistent resource for our clients by continuing to stay abreast of regulatory changes and new technology solutions.

Technology Tools

In 2024, HEAG rolled out ReggieAI, our groundbreaking new AI tool. Designed for our consulting staff, ReggieAI provides quick, accurate, and detailed answers to specific Title IV processing questions.

Professional Development

HEAG provides its consulting staff with professional development opportunities in technology, regulatory changes and management. We strive to ensure that each of our consultants maintains and develops their knowledge and skillset. Through upskilling our consultants, we can offer a dedicated and expert team of resources for your institution.

Legal Experts

As regulations change, HEAG’s legal team responds quickly and accurately to ensure that you stay in compliance. Navigating regulatory change is complex, and as your business partner HEAG is here to assist you in any way we can

Consistency

Partnering with HEAG gives you the benefit of the depth of our team. You won’t need to worry about staffing changes or shortages; we have the resources that you need when you need them.

Longevity

HEAG has been a leader in Financial Aid Consulting since 1990. In 35 years, there’s nothing that we haven’t seen, and nothing we can’t handle.

Repeat Business

Our loyal customers keep coming back! We’re proud to have a strong base of repeat clients who trust us for our quality, reliability and outstanding service for all their financial aid projects.

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A Deep Bench of Expertise

The HEAG Consulting team is made up of over 60 highly skilled professionals with diverse experience. Partnering with HEAG does not just give your institution one or two resources, you get the benefit of our entire team’s decades of financial aid compliance experience.

There’s no problem we haven’t seen, and no situation we cannot resolve. Your consultant will be able to thought partner with the entire HEAG Quality Assurance Team and the consultant base to find a solution to whatever problem your institution is facing.