OUTSOURCED SERVICES
Let us do the heavy Lifting!
Effectively managing the Financial Aid Office means understanding complex regulations, developing solutions for compliance, then monitoring and managing to ensure it all happens timely. Let us do the heavy lifting while you focus on enrollment goals, strategic planning and the student experience.
We handle everything from back-end functional tasks to front-facing customer service to students. Our consultants are highly trained and ready to handle all aspects of compliance and operations while providing top-notch service to you and your students.
We Offer the Following Customized Services:
Comprehensive Third-Party Outsourcing
We manage all facets of the financial aid office staff and processes, from ISIR and file review to consumer information and reporting. We ARE the financial aid office! We work closely to build cross-functional relationships with key school staff to ensure effective, efficient and compliant operations.
Limited Third-Party Outsourcing
This service allows our clients to strategically align financial aid operations with institutional workforce goals. With staff transitions, loss of institutional knowledge and an increasingly changing workforce, you may need Limited Third-Party Outsourcing Services to complete your team or office model. We can provide the service that meets your needs.
Customized Third-Party Outsourcing
We provide only what you need, when you need it. We recognize the unique characteristics of our clients and meet them where they are, partnering with them to develop solutions for efficiency. All of our services can be customized to meet the unique needs of our customers.
HEAG supports all institutional types including for profit, non-profit, public and private. We have a standard or customized financial aid management solution that will meet your needs!