Phyllis has been working in the financial aid industry since 2008 for a small private college in Buffalo, New York. Previously, she served in HSBC bank’s education loan department for 13 years, servicing FFELP loans and supervising the telephone support center for quality assurance. During her career, she has held a variety of financial aid positions, including Financial Aid Technician, Financial Aid Counselor, and Assistant Director of Financial Aid.
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She is experienced in federal verification, satisfactory academic progress (SAP), award packaging, private loans, federal loans and adjustments, C code resolution, Importing and extraction of loan and grant files through the banner system from the SAIG mailbox.
Phyllis has experience in Banner, Argos, Hyperion, NSLDS, COD, SAIG, EdConnect, NYS HESC, Elm Resources, and SICAS, Microsoft Windows, Excel, Adobe Acrobat,
Phyllis has experience in Banner, Argos, Hyperion, NSLDS, COD, SAIG, EdConnect, NYS HESC, Elm Resources, and SICAS, Microsoft Windows, Excel, Adobe Acrobat,
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