Ellen has over 30 years’ experience in the administration of financial aid. She started her career in a clerical position working for admissions and financial aid and worked her way up from financial aid advisor, Associate Director and served as Director of Financial Aid at two institutions in the Commonwealth of Pennsylvania. She has worked at private non-profit colleges as well as a medical school. She has experience in all aspects of the administration of financial aid including federal, state and institutional aid. Her experience includes verification, awarding, disbursements, R2T4, reconciliation, SAP, compliance with federal regulations, coordination of draws from G5, internal audits and a new school’s application to participate in federal aid. She has also developed financial aid literature for students, provided counseling to students on financial aid applications, awards, and payment options.
Working closely with other administrative offices including Admissions, Registrar, Bursar, IT and software vendors, she served as the financial aid liaison for the implementation of Banner at a private non-profit institution. As liaison, she performed testing of new releases, participated in the development of customized reports, processes and provided staff training. In addition to Banner experience, Ellen has also worked with Datatel and Empower financial aid software as well as various federal software systems including EdConnect, COD, NSLDS, FAA Access to CPS. She has experience working with the EAPP and various query tools.
Working with other administrative offices to not only ensure compliance with federal regulations as well as coordinate financial aid processes has been an important role in her positions as Director. Throughout her career in financial aid, providing a high level of customer service has always been key.
She earned her Bachelor of Arts degree at Pennsylvania State University and her M.S. at The University of Scranton.