Crystal has 18 years of experience in Higher Education. Starting off in 2002 as a Financial Aid Counselor, she moved her way up through the financial aid offices, both in the private and public sector. Crystal made a career move into consulting in 2015, where she has enjoyed assisting clients with their needs ever since. She has a wealth of knowledge with the day-to-day workings and processes within a Financial Aid office; as well as, conducting business process reviews, assessments, fit-gaps, new year setup, ERP configuration and implementation.
She excels utilizing the platforms of Ellucian Banner and Recruit CRM. Outside of financial aid, Crystal is also very knowledgeable with Admissions, Recruiting and Registrar’s office processes.