Student Services

July 25, 2018

Some college students get extremely close to graduation day and when that happy moment of walking across the stage to receive their diploma should be around the corner they run into a snag. They learn they have to pay their tuition balance to zero in order to …

June 26, 2018

The HEAG Spring/Summer Newsletter is now available. In this issue: Meet HEAG’s New Executive Director – Joanne Dashiell Good News Regarding Student Loans for Those Attending Community College The Life of a Financial Aid Consultant Consumer Financial Protection …

November 27, 2017

HEAG’s Fall Newsletter is now online. It includes articles for financial aid professionals on: HEAG’s Consultants Share What They’re Thankful for HEAG ~ Growing to Serve You TechTalk: 2018-2019 FAFSA Changes: IRS Tax Data and Securing Personal Information Fede …

May 22, 2017

We share industry news and stories on Twitter throughout the week at @HEAG_INC. Here is a recap of our most recent tweets, focusing on topics of Title IV financial aid and higher education. 4/19/17 – HEAG’s Spring 2017 Newsletter for financial aid professional …

April 7, 2017

Resources for Financial Aid Offices With recent reports highlighting the struggles community college students face to make ends meet, financial literacy is critical for our students, our schools and our communities. Here are some resources for students and exa …

February 23, 2017

In part one of this series, I talked about asking your customers, the students, for feedback on the level of service you were providing. In part two, I’ll give some ideas to help you improve your customer service levels. How do you get started improving the se …

February 16, 2017

Ask the Students Instinctively, you may want to answer “yes” to that question. You are a college president, supervisor, or director that wants your students to be taken care of. You have mentioned it several times in staff meetings. You send email reminders to …

April 15, 2016

HEAG will be posting resources and news throughout the month of April for Financial Literacy Month.  From that link, you can gain easy access to online worksheets such as calculating your own net worth to figuring out your most pressing financial priorities.   …