Executive Staff

Milton2010Milton L. Kerstein


Milton Kerstein has extensive credentials in the field of Financial Aid. He has more than 30 years experience in financial aid where he held several positions within the Massachusetts’ university and post-secondary system. In 1989, he founded The Higher Education Assistance Group, Inc. and is President. In addition, he is a member of several professional organizations such as the National Association of Student Financial Aid Administrators (NASFAA) and the Massachusetts Association of Student Financial Aid Administrators (MASFAA). Mr. Kerstein has been an invited presenter at many professional conferences dealing with higher education.

karKaryn Wright-Moore

Vice President of Compliance and Quality Assurance

Karyn Wright-Moore’s career spans more than 25 years as a Higher Education Professional, with expertise in areas affecting the compliant delivery of Federal Student Aid Programs.  Karyn started her career in Higher Education in 1985 as an Entry Level Financial Aid Counselor while attending college in Los Angeles, CA.  After earning her degree (with help from a part-time job in Financial Aid) and working in Financial Aid for 12 years, she married and moved to New Jersey to continue her career.  Karyn has successfully served as Director of Financial Aid, Campus Executive Director, Compliance Officer, Vice Presidents of Financial Aid and Operations and finally, Higher Education Consultant.  More importantly, she has maintained her functional level knowledge and expertise, most often preferring to base operations at the campus level to support and mentor Financial Aid staff, students and their families.  Karyn has worked in public, private, proprietary and non-profit institutions.  She has been the Financial Aid Subject Matter Expert for implementation and/or upgrade initiatives for the four most popular SIS systems; Banner, PeopleSoft, CampusView and Datatel.  She describes her passion for Financial Aid as “designing solutions to master the perfect moving target”. Karyn joined the HEAG team in September, 2013.

collColleen M. King

Executive Director

Colleen became the Executive Director for HEAG in 2013.  She previously served as a consultant with HEAG and has more than thirteen years of extensive experience within a financial aid office.  She was formerly the Director of Financial Aid at Anna Maria College, Assistant Director of Financial Aid/Financial Aid Counselor at Nichols College and, more recently, the Assistant Director of Financial Aid at Assumption College.  She is skilled within a number of financial aid management and reporting systems, but most notably Ellucian’s Datatel.  She has assisted schools with various aid issues including maintaining Title IV compliance, creating a formal policies and procedures manual and streamlining business and communication processes.  Colleen holds a B.S. in Business Administration and a Masters in Business Administration, both from Nichols College in Dudley, MA.